Player Protection

Responsible Gaming
at 365game

Gaming at 365game is meant to be entertaining — full stop. We want every player in Karachi, Lahore, Islamabad, and across Pakistan to enjoy our platform safely, within their means, and with full access to the tools they need to stay in control at all times.

21+ Age Requirement
24/7 Support Available
256-bit SSL Security
Free Self-Exclusion Tools

Our Commitments to You

365game's responsible gaming programme is built around six core commitments. Every tool, policy, and support resource on this page flows directly from these principles.

Strict 21+ Enforcement

365game enforces a minimum age of 21 years across all products. Every new registration on our platform goes through mandatory document-based age verification before any gameplay or deposits are permitted.

Flexible Deposit Limits

Set your own daily, weekly, or monthly deposit limits directly from your 365game account settings. Limits take effect immediately when reduced, and any increase requires a 24-hour cooling-off period to help you stay intentional.

Session Time Controls

Use 365game's session timer to set alerts that notify you how long you have been playing. Regular reminders help break the flow of extended sessions and encourage you to take breaks, step away, and refresh.

Cooling-Off Periods

If you need a short break, 365game's cooling-off feature lets you pause your account for 24 hours, 3 days, or 7 days. During a cooling-off period your account is temporarily restricted from deposits and gameplay.

Self-Exclusion Options

365game offers self-exclusion periods of 1 month, 3 months, 6 months, 1 year, or permanent closure. Once activated, self-exclusion cannot be reversed during the chosen period — this is by design to give it real teeth.

Dedicated Support Team

Our trained responsible gaming support team is available 24 hours a day, seven days a week via live chat. If you or someone you know needs help, our team responds with empathy, without judgement, and with practical guidance.

21+

365game is Strictly for Adults Aged 21 and Above

Under no circumstances does 365game permit individuals below the age of 21 to register, deposit, or participate in any gaming activity on our platform. This is a condition of our international gaming license and a non-negotiable part of how we operate. Age verification using government-issued identification — including CNIC, passport, or driving licence — is mandatory for every new 365game account before full access is granted.

If you believe that a person under 21 has accessed or is attempting to access 365game, please contact our support team immediately via live chat or at [email protected]. Parents and guardians in Pakistan are strongly encouraged to install parental control software on shared devices to prevent underage access to online gaming platforms.

Your Control Tools on 365game

All of these tools are built directly into your 365game account. There are no hidden menus and no waiting periods to access them — they are available to every registered player at any time.

Deposit Limit Controls

Set the maximum amount you can deposit over a daily, weekly, or monthly period. Any reduction takes effect immediately. Increases require a mandatory 24-hour review window.

Loss Limit Controls

Cap the total amount you are comfortable losing within a set period. Once your loss limit is reached, 365game automatically restricts further gameplay until the period resets.

Session Time Reminders

Configure alerts at 30-minute, 60-minute, or custom intervals. When time is up, a notification reminds you to review your session and decide whether to continue.

Reality Check Pop-ups

365game's reality check feature displays a regular summary of your current session — time played, net result — so you always have a clear, factual view of your gaming activity.

Cooling-Off Periods

Take a structured short break of 1, 3, or 7 days. Your 365game account remains open but deposits and gameplay are suspended for the full duration you select.

Self-Exclusion

Request a firm self-exclusion for 1, 3, or 6 months, 1 year, or permanently. 365game will close your account for the full term and remove you from marketing communications immediately.

How Deposit Limits Work

Your deposit limits are a live snapshot of how much you have added to your 365game account within each period. The example below illustrates what this looks like in your account dashboard — real figures will reflect your personal usage.

Daily LimitRs 2,000 / Rs 5,000
Weekly LimitRs 8,500 / Rs 20,000
Monthly LimitRs 22,000 / Rs 60,000

Example figures only. Your actual limits and usage will differ.

How to access your limits: Log into your 365game account, go to Account Settings → Responsible Gaming, and select the limit type you wish to configure. Changes to deposit limits are applied in real time when lowered. If you are raising a limit, a mandatory 24-hour cooling period applies before the new higher limit becomes active.
Important: 365game will never encourage you to raise your deposit limits as part of a bonus offer or promotional communication. Any message suggesting you increase limits to claim a bonus should be treated as suspicious and reported to our support team.

Warning Signs of Problem Gaming

Gaming becomes a problem when it stops being fun and starts causing stress, financial strain, or relationship damage. Below are some honest warning signs that it may be time to use 365game's self-exclusion tools or speak to a professional support service.

If you recognise three or more of these signs in yourself, please contact our support team via live chat or email. There is no judgement — only help.

01
Chasing Losses

Continuing to play after a losing session specifically to try to win back money already lost. This is one of the most reliable early indicators of problematic gaming behaviour.

02
Playing Beyond Your Budget

Depositing money you cannot afford to lose — funds earmarked for rent, groceries, utility bills, or other essentials in your household budget.

03
Hiding Gaming Activity

Concealing the time or money spent on 365game from family members, friends, or a spouse. Secrecy around gaming is a common warning signal.

04
Neglecting Responsibilities

Missing work, skipping family commitments, or neglecting daily obligations in Karachi, Lahore, or wherever you are based because of time spent gaming online.

05
Inability to Stop

Repeatedly trying to cut back or stop gaming but finding it difficult or impossible to follow through despite genuine intention to do so.

06
Gaming to Cope with Stress

Turning to online gaming as a primary outlet for managing stress, anxiety, loneliness, or other emotional difficulties rather than for entertainment.

How to Self-Exclude on 365game

Activating self-exclusion takes less than two minutes. Once confirmed, it cannot be reversed for the full duration of the period you choose. Here is how it works.

STEP 01
Log In to 365game

Access your 365game account using your registered email and password via the 365game Login page. Ensure you are on a secure, private connection.

STEP 02
Go to Account Settings

Navigate to Account Settings, then select the Responsible Gaming tab from the left-hand menu in your account dashboard.

STEP 03
Select Self-Exclusion

Choose Self-Exclusion from the tools listed. Select your preferred exclusion period: 1 month, 3 months, 6 months, 1 year, or permanent closure.

STEP 04
Confirm Your Decision

Review the terms of your self-exclusion and confirm. You will receive an email confirmation from 365game and your account will be immediately restricted. Any pending withdrawals will be processed normally.

Need immediate help? If you are in crisis or need your account restricted right now without going through account settings, contact our 24/7 live chat support team directly. Our support team can apply an immediate account restriction within minutes of your request.

Responsible Gaming FAQs

Common questions Pakistani players ask about 365game's responsible gaming tools and policies.

The minimum age to register and play on 365game is 21 years old. This applies to all products on our platform — slots, live casino, cricket betting, Ludo Quick, Tower, and all other games. Age is verified through mandatory document submission during the KYC process. Any account found to belong to an individual under 21 will be immediately suspended and all funds returned.

No. Self-exclusion on 365game is irreversible for the full duration of the period you selected. This is an intentional design feature — it gives the exclusion real force and prevents impulsive decisions to return during a vulnerable moment. Once the exclusion period expires, you will need to formally request reactivation and complete a brief review process with our responsible gaming team before your account is reopened.

Reductions to your deposit limits take effect immediately — the moment you confirm the change in your account settings, the new lower limit is active. This applies to daily, weekly, and monthly limits. Increases, on the other hand, are subject to a mandatory 24-hour cooling period before they come into effect. This asymmetric design is a deliberate responsible gaming safeguard.

No. When self-exclusion is activated, 365game immediately removes your account from all promotional and marketing communications. You will not receive bonus offers, promotional SMS messages, or email marketing for the full duration of your exclusion. If you receive any such communication after activating self-exclusion, please report it to our support team at [email protected] so we can investigate and correct it promptly.

Yes. Any real-money balance remaining in your 365game account at the time of self-exclusion will be processed as a withdrawal to your registered payment method — JazzCash, EasyPaisa, HBL, UBL, or Meezan Bank, depending on your account setup. Withdrawal processing follows our standard timeline. Bonus funds that have not met wagering requirements will be forfeited in line with our Terms & Conditions.

Yes. 365game operates under an international gaming license that includes specific responsible gaming obligations. These obligations require us to maintain age verification procedures, provide player protection tools, keep records of player activity, and cooperate with regulatory bodies on responsible gaming matters. Our responsible gaming programme is reviewed and updated regularly to reflect current best practice standards in the international gaming industry.

Play Responsibly on 365game

Gaming should be fun, affordable, and firmly within your control. 365game's full suite of responsible gaming tools is available to every registered player — free of charge, 24 hours a day. If you are ready to play the right way, your account is waiting. 21+ only.

21+ Only. 365game is strictly for adults aged 21 and above. Please gamble responsibly and within your means.  |  Terms & Conditions  |  Privacy Policy