At 365game, your personal data belongs to you. This Privacy Policy explains exactly what information we collect, why we collect it, how we use and protect it, and what rights you hold as a registered player on Pakistan's leading online gaming platform.
Six principles that define how 365game handles every piece of information you share with us — from the moment you register to every transaction you make.
365game only collects the personal data that is genuinely necessary to provide our services, comply with our licensing obligations, and protect the integrity of our platform. We do not collect data for the sake of collecting it.
All data transmitted between your device and 365game's servers is protected using 256-bit SSL encryption — the same standard employed by Pakistan's major commercial banks including HBL, UBL, and Meezan Bank.
365game does not sell, rent, or trade your personal data to third parties for marketing purposes. Data sharing is limited strictly to licensed payment processors, identity verifiers, and regulatory authorities as required by law.
Every piece of data 365game collects is used only for the specific purpose for which it was gathered. Account data is used for account management. Payment data is used for transaction processing. It is not repurposed without your consent.
As a 365game player, you have the right to access, correct, restrict, and in certain circumstances request deletion of your personal data. Our support team processes data rights requests within 30 days of receipt.
365game maintains clear records of what data we hold, why we hold it, and for how long. Retention periods are tied directly to legal and licensing requirements — not to commercial convenience. When data is no longer needed, it is securely deleted.
365game ("we", "us", "our") operates the online gaming platform accessible at https://365game.org. As a licensed gaming operator serving players across Pakistan and internationally, we are committed to handling your personal information with the utmost care, transparency, and respect for your privacy.
This Privacy Policy has been prepared in accordance with our obligations under applicable international data protection standards and our international gaming license requirements. It sets out in clear and plain terms: the categories of personal data we collect from you; the purposes for which that data is processed; the legal bases on which we rely to process your data; the third parties with whom data may be shared; your rights in relation to your personal data; and the measures we take to keep your data safe.
This policy is incorporated by reference into our Terms & Conditions and should be read alongside them. Capitalised terms not defined in this policy carry the meanings given to them in the Terms & Conditions.
365game collects personal data across several categories, depending on how you interact with our platform. The main categories are set out below:
365game collects your personal data through the following channels:
365game processes your personal data for the following specific purposes:
| Purpose | Data Used |
|---|---|
| Account creation and management | Identity, contact, and registration data |
| Age and identity verification (KYC) | Identity documents, date of birth, CNIC/passport |
| Processing deposits and withdrawals | Financial and transaction data, identity data |
| Providing gaming services | Gameplay and activity data, account data |
| Fraud prevention and AML compliance | Transaction data, device data, identity data |
| Customer support | Communications data, account data |
| Responsible gaming monitoring | Gameplay data, session data, financial data |
| Platform security and integrity | Technical and device data, IP address |
| Regulatory reporting | Identity data, transaction data as required |
| Service improvement and analytics | Aggregated, anonymised usage data |
| Marketing communications (with consent) | Contact data, activity data (opt-in only) |
365game will not use your personal data for any purpose that is incompatible with the purposes listed above without first seeking your explicit consent or establishing a separate lawful basis for the new processing activity.
365game relies on the following legal bases to process your personal data:
365game does not sell your personal data. We share data only where necessary and only with the categories of recipients listed below:
We share relevant transaction and identity data with our payment processing partners — including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank — solely for the purpose of processing deposits and withdrawals. These providers operate under their own privacy policies and data protection obligations.
To fulfil our KYC obligations, 365game engages regulated identity verification services. Your submitted identity documents and personal details may be shared with these providers for the sole purpose of verifying your identity and age.
365game is obligated under its international gaming license to share certain data with regulatory bodies and, where legally required, with law enforcement agencies. This includes suspicious transaction reports filed under anti-money laundering obligations.
We may share limited data with third-party fraud prevention and AML screening platforms to protect the integrity of the 365game platform and comply with our licensing requirements. Data shared for these purposes is subject to strict data processing agreements.
365game's platform relies on technology service providers for hosting, content delivery, and security services. These providers process data only on our instruction and under contractual obligations that require them to maintain appropriate data protection standards.
365game retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by our licensing obligations and applicable law. The following general retention periods apply:
| Data Category | Retention Period | Basis |
|---|---|---|
| Account and identity data | Duration of account + 5 years | Licensing & legal obligation |
| KYC documents | Duration of account + 5 years | AML regulatory requirement |
| Transaction records | Duration of account + 7 years | Financial regulation |
| Gameplay and betting history | Duration of account + 3 years | Licensing obligation |
| Support communications | 3 years from last contact | Legitimate interest |
| Technical / device logs | 12 months rolling | Security & fraud prevention |
| Marketing consent records | Until consent withdrawn + 2 years | Legal compliance |
Following the expiry of the applicable retention period, your data is securely and permanently deleted or anonymised so that it can no longer be linked to you as an individual.
365game implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
In the event of a data breach that poses a risk to your rights and freedoms, 365game will notify affected players and the relevant regulatory authority within the timeframe required by applicable law. Notification will include the nature of the breach, the data categories affected, and the steps we are taking to address it.
365game uses cookies and similar tracking technologies on the 365game.org website. Cookies are small text files placed on your device that help us provide a functional and personalised experience. We use the following categories of cookies:
These cookies are essential for the 365game platform to function. They enable core features such as secure login, session management, and navigation. These cookies cannot be disabled without impairing core platform functionality.
These cookies remember your preferences — such as your chosen language, preferred game category, and responsible gaming settings — to provide a more personalised experience on your return visits to 365game.
We use anonymised analytics cookies to understand how players interact with the 365game platform — which pages are most visited, where users encounter difficulties, and how game categories perform. This data is aggregated and does not identify individual players.
You may manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the 365game platform. Detailed instructions for managing cookies are available in the help documentation for your specific browser.
As a 365game player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]. We will acknowledge your request within five (5) business days and complete it within thirty (30) days.
Request a copy of all personal data 365game holds about you, along with details of how it is being used.
Request correction of any inaccurate or incomplete personal data we hold about you on 365game.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
Request that we restrict processing of your data while a dispute about accuracy or lawfulness is being resolved.
Request a machine-readable export of personal data you have provided to 365game, where processing is based on consent or contract.
Object to processing of your data where we rely on legitimate interests as our legal basis, including profiling for responsible gaming purposes.
The 365game platform is strictly restricted to individuals aged 21 years and above. We do not knowingly collect, store, or process personal data belonging to individuals under the age of 21. Age verification is a mandatory step in the 365game registration and KYC process.
If 365game discovers or has reason to believe that personal data has been submitted by or on behalf of an individual under the age of 21, we will immediately suspend the associated account, delete the data collected, and void any gameplay or transactions conducted on that account. If you believe that a minor has registered a 365game account, please notify us immediately at [email protected] so that we may take prompt action.
As an internationally licensed gaming operator, 365game may process and store personal data on servers located outside Pakistan. Where such transfers occur, we ensure that appropriate safeguards are in place to protect your data to the same standard as it would receive under applicable data protection law. Safeguards may include standard contractual clauses, binding corporate rules, or reliance on adequacy determinations where applicable.
Data shared with regulated payment processors such as JazzCash and EasyPaisa remains within Pakistan's financial infrastructure. Data shared with international service providers is governed by contractual data protection agreements that bind those providers to obligations equivalent to those imposed on 365game under this Privacy Policy.
365game reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, platform features, or applicable legal and regulatory requirements. When material changes are made, we will notify registered players by email and display a prominent notice on the 365game.org website prior to the changes taking effect.
The effective date at the top of this document will be updated with each revision. We encourage you to review this Privacy Policy periodically. Your continued use of the 365game platform following notification of changes constitutes your acknowledgement of the revised policy. Previous versions of this Privacy Policy are available upon written request to our support team.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how 365game handles your personal data, please contact our Data Privacy team using the following details:
If you are not satisfied with our response to your privacy concern, you have the right to escalate the matter to the data protection supervisory authority in your jurisdiction, or to the dispute resolution mechanism provided by 365game's international gaming license authority.
For matters relating specifically to responsible gaming data, including requests to activate self-exclusion or modify deposit limits, please visit our Responsible Gaming page or contact our support team directly via live chat.
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21+ Only. 365game is strictly for adults aged 21 and above. Please gamble responsibly and within your means. | Responsible Gaming | Terms & Conditions